Terms of Service

Effective Date: June 11, 2026

These Terms of Service ("Terms") constitute a binding agreement between you ("User", "Customer", "you") and Otimo Earth s.r.o ("Otimo Earth", "we", "us", "our"), a company registered in the Czech Republic under business ID 19558635 at Varšavská 715/36, Vinohrady (Praha 2), 120 00 Praha, governing your access to and use of the data changelog service Orloi ("Orloi" or the "Service"). By signing up for or using Orloi, you agree to these Terms.

1. Definitions

Service: Orloi, including its web interfaces, APIs, changelog engine, reports, alerts, AI-assisted features, documentation, and related functionality.
Customer Data: Any data, files, records, field values, metadata, webhook payloads, or other information you submit, connect, synchronize, transmit, or cause Orloi to process.
Integration Credentials: OAuth tokens, API tokens, webhook secrets, database connection strings, and other credentials you provide or authorize Orloi to use.
Changelog Data: Customer Data and derived outputs written by Orloi to the Customer Database, including events, compacted events, metrics, summaries, reports, profiles, alerts, schema intelligence, and process maps.
Restricted Data: Protected health information or electronic protected health information subject to HIPAA, GDPR special-category data, criminal-offense data, children's data, payment card data, government identification numbers, or other data subject to sector-specific legal or contractual restrictions beyond ordinary business personal data.
Account: Your Otimo Earth identity account, identified by an email address, used to authenticate you to Orloi and, where applicable, other Otimo Earth-operated services. Product-specific workspaces, engines, subscriptions, permissions, and customer data are controlled separately by each service.
Customer Database: The Postgres-compatible database, schema, or account configured by Customer as the destination for Changelog Data.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Service. If you use Orloi on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

The Service is intended for business, professional, and organizational use only. It is not intended for consumer or household use.

If you enter into an order form, pilot agreement, data processing agreement, or other written agreement with Otimo Earth, that agreement controls over these Terms to the extent of any direct conflict.

3. Account Registration & Security

You must register with a valid email address or supported authentication method.
You are responsible for safeguarding your credentials, connected accounts, database credentials, and access to your Account.
You are responsible for all activity under your Account and for promptly notifying us of unauthorized use, credential compromise, or security incidents affecting your use of the Service.
Your Account may use shared authentication and account infrastructure across Orloi and other Otimo Earth-operated services, including Powersync. Creating or using an Account for one service does not automatically grant access to product-specific data in another service.

4. Service Description

Orloi observes configured Airtable activity and writes a durable changelog to your Customer Database. Depending on your configuration, Orloi may process Airtable webhook payloads, record changes, schema changes, collaborator metadata, automation metadata, operational logs, Integration Credentials, compacted summaries, metrics, reports, alerts, and AI-derived operational artifacts.

Orloi is designed for operational visibility and change tracking. It is not a legal, forensic, compliance, records-management, or regulated audit-log system unless expressly agreed in writing. Orloi may not capture every event, field value, deletion, actor, or context available in connected systems.

Orloi is designed so that Customer Database is the durable destination for Changelog Data. Otimo Earth does not use its own infrastructure as the primary system of record for Changelog Data. However, limited operational data, logs, queue state, cache entries, diagnostics, Integration Credentials, backups, and metadata may be processed or retained as described in the Privacy Policy, Retention Policy, and Trust Center materials.

You are responsible for the availability, backup, retention, access control, and restoration of your Customer Database unless a separate written agreement states otherwise.

Orloi may be provided on a pilot, beta, or early-access basis. Features may change, and uptime is not guaranteed unless agreed in a separate written service level agreement.

5. Third-Party Integrations

By using the Service, you authorize Otimo Earth and its subprocessors to access and process data from the third-party services you connect, including Airtable, your configured database provider, authentication providers, and optional AI providers where enabled.

You are responsible for ensuring that you have the rights, permissions, and authority required to connect those services to Orloi and to process the data made available through them.

Otimo Earth is responsible for selecting and managing its subprocessors as described in the Data Processing Agreement and Subprocessors page.

For more detail about current subprocessors, see Subprocessors.

6. Privacy, Security, and Data Processing

Our processing of personal data is described in the Privacy Policy, Retention Policy, and related Trust Center materials. To the extent Orloi processes personal data from configured Airtable sources on your behalf, Otimo Earth generally acts as a processor and you act as controller, unless another role allocation is required by law or agreed in writing.

Where Otimo Earth processes personal data on behalf of the Customer as a processor, the Data Processing Agreement forms part of these Terms. In the event of conflict between these Terms and the Data Processing Agreement regarding personal data processing, the Data Processing Agreement controls.

You are responsible for configuring Orloi in a way that is lawful for your organization, including selecting appropriate Airtable bases, tables, fields, AI features, retention settings, and Customer Database access controls.

Orloi is not designed for Restricted Data and may not be used to process Restricted Data unless Otimo Earth has agreed to that use in a separate written agreement. If you know or reasonably suspect that a configured Airtable base, field, webhook payload, or derived output contains Restricted Data, you must not connect it to Orloi or must exclude it from processing unless a separate written agreement covers that use.

When acting as a processor, Otimo Earth processes Customer Personal Data only on Customer's documented instructions, including these Terms, the Data Processing Agreement, Service configuration selected by Customer, and other written instructions accepted by Otimo Earth.

Orloi is not specifically designed for processing special categories of personal data under Article 9 GDPR, criminal conviction or offence data under Article 10 GDPR, protected health information, payment card data, or similarly sensitive regulated information unless expressly agreed in writing. Customer is responsible for determining whether connected systems, selected fields, AI features, and destination databases are appropriate for such data.

7. Responsible Use of Orloi

Orloi is designed for operational visibility, audit trails, change history, anomaly detection, and process understanding. It is not designed, intended, or authorized for use as a workforce surveillance, employee performance monitoring, HR decision-making, disciplinary, promotion, compensation, termination, hiring, or task-allocation system.

You may not use Orloi to create or operate worker productivity scores, employee leaderboards, automated HR recommendations, employee performance ratings, or profiles of individuals for HR, disciplinary, compensation, promotion, termination, hiring, or similar employment-status purposes.

You must not use Orloi, including reports, summaries, metrics, collaborator activity views, anomaly detection, or AI-generated outputs, as the sole or determinative basis for decisions that produce legal effects or similarly significant effects concerning any individual, including employees, contractors, candidates, or workers.

You are solely responsible for determining whether your use of Orloi involves employee personal data, workplace monitoring, profiling, automated decision-making, or high-risk AI use under applicable law. You are responsible for having an appropriate lawful basis, providing required notices, consulting employee representatives where required, completing any required DPIA or similar assessment, and ensuring appropriate human review and safeguards.

8. Confidentiality

Each party may receive non-public information from the other party that should reasonably be understood to be confidential, including Customer Data, Integration Credentials, technical information, business information, security materials, and non-public documentation.

Each party will use the other party's confidential information only as necessary to perform under these Terms, protect the Service, comply with law, or exercise rights under these Terms. Each party will protect confidential information using reasonable care and will not disclose it except to personnel, contractors, subprocessors, advisers, or authorities who have a legitimate need to know and are subject to appropriate confidentiality obligations.

9. Optional AI Features

Some Orloi features may use AI providers to generate summaries, reports, profiles, alerts, or other operational outputs. AI features are optional and must be configured or enabled by you.

If AI features are enabled, relevant Customer Data or derived data may be transmitted to configured AI providers as necessary to generate requested outputs.

You are responsible for reviewing AI-generated outputs before relying on them for business, legal, compliance, employment, financial, or other material decisions. AI outputs may be incomplete, inaccurate, or unsuitable for your specific context.

AI-assisted features are intended to support operational visibility, summarization, pattern detection, and internal analysis. They are not intended to be used as the sole basis for legal, compliance, employment, credit, insurance, healthcare, eligibility, disciplinary, or other high-impact decisions affecting individuals.

10. Pricing & Payment

If you subscribe to a paid plan, you agree to pay the fees specified in your plan or order form. Payments may be processed through Stripe, Lemon Squeezy, or another payment processor. Fees are non-refundable except as required by law or expressly stated in a written agreement.

If your access to Orloi is purchased or arranged through an authorized partner, your payment obligations may be to that partner. These Terms do not require you to pay Otimo Earth directly for that partner-arranged access unless you separately agree to direct billing with Otimo Earth.

We may change pricing or plan terms with at least 30 days' notice for existing paid subscriptions, unless the change is required by law or applies only to optional new functionality.

11. Support & Availability

Unless otherwise agreed in writing, support, maintenance, response times, and availability are provided on a commercially reasonable basis and no service level agreement applies.

12. License & Restrictions

Otimo Earth grants you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during your subscription, pilot, authorized partner-arranged access period, or other authorized access period, subject to these Terms.

You may not:

reverse engineer, decompile, or attempt to extract source code from the Service except where legally permitted;
resell, sublicense, white-label, or provide the Service to third parties as a standalone hosted service, except as expressly authorized by Otimo Earth in writing;
interfere with, disrupt, overload, or circumvent the Service or its security controls;
use the Service to process unlawful data or violate applicable laws;
use the Service for employee scoring, workforce surveillance, employee performance monitoring, automated HR recommendations, employee leaderboards, or employment-related decisions;
attempt to access data, systems, or accounts that you are not authorized to access;
conduct vulnerability scanning, penetration testing, load testing, or automated security testing against the Service without prior written authorization from Otimo Earth;
remove proprietary notices or misrepresent the origin of the Service.

13. User Responsibilities

You are responsible for:

maintaining the accuracy and lawfulness of Customer Data;
configuring source systems, webhooks, scopes, field exclusions, destination databases, AI features, and retention practices appropriately;
excluding Restricted Data from processing unless Otimo Earth has agreed to that use in a separate written agreement;
backing up and securing your Customer Database;
managing access to Changelog Data written to your infrastructure;
complying with applicable laws, contractual duties, and third-party provider terms;
ensuring that any processing of employee, contractor, collaborator, candidate, or worker data complies with applicable workplace, privacy, data protection, and AI laws;
testing Orloi in your own environment before relying on it for critical workflows.

14. Intellectual Property

All intellectual property rights in the Service, software, documentation, designs, and related materials belong to Otimo Earth or its licensors. You retain ownership of your Customer Data and Changelog Data.

You grant Otimo Earth a limited right to process Customer Data solely as needed to provide, secure, maintain, support, troubleshoot, and improve the Service, comply with law, and enforce these Terms. Any Service improvement activities involving Customer Data shall be limited to operating, maintaining, securing, supporting, or improving the Service and shall not include training general-purpose AI models unless expressly stated or agreed.

If you provide feedback, suggestions, or ideas about the Service, you grant Otimo Earth the right to use them without restriction or compensation, provided we do not disclose your confidential information.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, OR ERROR-FREE OPERATION.

ORLOI DOES NOT REPLACE LEGAL, SECURITY, PRIVACY, ACCOUNTING, OR COMPLIANCE ADVICE. YOU ARE RESPONSIBLE FOR EVALUATING WHETHER THE SERVICE AND ITS OUTPUTS ARE APPROPRIATE FOR YOUR USE CASE.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OTIMO EARTH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATED TO THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OTIMO EARTH'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO OTIMO EARTH FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR EUR 100 IF YOU HAVE NOT PAID FOR THE SERVICE.

Otimo Earth is not responsible for the availability, security, integrity, backup, restoration, access control, configuration, or operation of Customer Database infrastructure, except to the extent directly caused by Otimo Earth's breach of these Terms.

17. Indemnification

You agree to indemnify, defend, and hold harmless Otimo Earth, its officers, directors, employees, contractors, and agents from claims, damages, liabilities, costs, and expenses arising out of your Customer Data, Integration Credentials, your configuration or use of the Service, your breach of these Terms, your violation of law, or your violation of third-party rights.

18. Suspension & Termination

You may stop using the Service at any time. You may request account deletion from the account settings flow or contact martin.malinda@orloi.ai for help with deletion requests. Account deletion removes the shared login and product data tied to that login across Orloi and Powersync, subject to legal retention requirements, backup expiry, and any active subscriptions that must be cancelled first.

We may suspend or terminate your access if you breach these Terms, create security or operational risk, fail to pay applicable fees, violate law, or use the Service in a way that may harm Otimo Earth, the Service, other customers, or third-party providers. Where reasonable, we will provide notice before suspension or termination.

Termination stops future access to the Service and future ingestion from connected sources. It does not automatically delete Changelog Data already written to your Customer Database, which you control directly.

Data retained within Orloi-operated systems following termination will be deleted or retained in accordance with the Retention Policy, except where longer retention is required for legal compliance, security, fraud prevention, billing, dispute resolution, backup recovery, or enforcement of these Terms.

19. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated by email or through the Service at least 30 days before taking effect where practical. Continued use of the Service after updated Terms take effect constitutes acceptance of the updated Terms.

20. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Czech Republic, without regard to conflict-of-law rules. Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the courts of Prague, Czech Republic.

21. Contact Us

For questions about these Terms, please contact:

Otimo Earth s.r.o
Varšavská 715/36, Vinohrady (Praha 2), 120 00 Praha
Email: martin.malinda@orloi.ai

Last updated: June 11, 2026